Long-term care ombudsmen and citizen advocates are increasingly working with consumers receiving services in assisted living settings. Some have been working in this area for many years, others are just beginning to venture into this arena. Regardless of an advocate’s experience in assisted living, they will find that the skills and knowledge they have gained in the nursing home arena can be applied to successful individual and systemic advocacy in assisted living. At the same time, however, there are features of assisted living that pose special challenges for advocates and call for different strategies. During this webinar, we will look at commonalties and differences between advocacy in assisted living and nursing homes and will present a range of strategies for assisted living work. Lori Smetanka, Director of the National LTC Ombudsman Resource Center, will lead the discussion with ombudsmen and citizen advocates around issues including care or service planning, promoting residents’ rights, resident autonomy/choice, transfer/discharge, staffing, resident agreements/contracts, and disclosure. We will also discuss some ethical issues that arise in assisted living and how ombudsman programs can develop internal program guidance for addressing them.
Ombudsman and Citizen Advocacy in Assisted Living